Frequently Asked Questions
Simply visit our website at adamsdc.co.za, navigate to the item you wish to purchase and select the “ADD TO BASKET” option. From there, you can choose to “VIEW BASKET” or continue shopping.
Once you are ready to make your purchase, navigate to the checkout page by clicking the cart icon next to the search bar. This will direct you to the checkout page where you can follow the prompts and fill in the necessary details to checkout.
Navigate to the checkout cart page on our website and click the X next to each item you wish to remove. Unfortunately, orders are only editable if the purchase has not yet been completed.
Unfortunately, you cannot cancel an order if you have already made a payment. In this case, we recommend arranging a refund or return of the unopened item. Simply contact our customer support department for assistance.
If you have not yet made a payment, simply go to your Adams checkout page and remove the items from your cart. See How do I edit my order?
Our online store offers various payment methods. We make use of PayFast services to ensure
a fast and secure checkout. Alternatively, you can make a payment via an EFT bank transfer,
Visa checkout or credit card (Visa, MasterCard)
Unfortunately, we do not accept payments when collecting or on delivery. All payments must
be placed and paid for before an order can be processed.
Our details for EFT bank transfer payments are:
Branch code: 210835
Type: Cheque/ current – ENTERPRISE BUSINESS ACCOUNT
Please use your [ name/ Order Number ] as a reference number when making an EFT
payment. Send your proof of payment to [ email@example.com ] and your payment will be
processed within the next 2-3 working hours. We can only accept an official bank-generated
PDF proof of payment. Unfortunately, copied text will not be accepted. Goods will be released
upon clearance of payment and not upon receipt of the proof of payment.
If you would like to return your product, we will happily accept your unopened products within 30 days of delivery for a full refund, or a charge of 10% of the order value where applicable, Kindly provide your receipt or purchase number upon refund request.
How to return an item
You may drop off the item at our store, or arrange a courier pick-up with our admin staff. Simply contact our customer support personnel.
How we process your refund
You will be offered a product exchange, voucher or full refund within 1-3 working days of the returned item arriving at our store.
Return of damaged goods
Send an image of the damaged product to our customer support personnel, after which the damage will be assessed. Refunds are processed within 1-3 working days of the returned item arriving at our store. Replacements may take longer as these are dependent on availability.
We cannot accept any perishable goods unless they have arrived expired or are damaged.
Goods purchased with vouchers or gift cards
We cannot refund vouchers or purchases with a voucher to cash. We will either reinstate or issue a new voucher to you.
You should receive a confirmation email upon checkout where you can view your purchase number.
You will receive a confirmation email upon purchase. Please use the tracking number supplied within the email to track the process of your delivery. We use Fastway couriers.
Alternatively, you can log into your Adams account on our website and navigate to the Account Dashboard. From there, you can track your orders in the “ORDERS” tab.
Delivery takes 2-5 business days from dispatch at our store. Dispatch times vary depending on stock status.
Transit times depend on where you are based.
Cape Town: 2-5 working days
Johannesburg: 1-3 working days
Remote areas: 5-7 working days
Regional areas: 1-5 working days
Our courier services generally deliver from Monday to Friday between 08h00 and 17h00. These times are only estimations. If you are experiencing difficulties tracking your delivery, feel free to contact our customer support department.
We charge a delivery flat rate of R100. All customers qualify for free delivery on items over R450. We also offer the option of in-store pick-up at our Fourways store.
Kindly contact our customer support department and supply an image of the unopened product as well as your purchase number to arrange a return or exchange.
Having trouble logging into your account?
Please ensure you are using the correct email and password. If you have forgotten your password, you can reset it by clicking the “forgot password?” option at the bottom of the login page.
Can I change my account email address?
Yes, simply log into your account and change any account settings from the account dashboard page.
Can I change my shipping address?
Log into your Adams account on our website and navigate to your Account Dashboard, from there you can click on the addresses tab and change your details as needed.
Create a Wishlist on our website by adding or favouriting items. To share your list, simply log into your Adams account and navigate to the Account Dashboard. From there you can view your Adams Wishlist and choose to share it as a registry with family or friends via email or through other digital means.
To manage your registry, simply unfavourite or click “REMOVE” to remove any unwanted items from your list.
Gift cards can be created on the Adams website. Simply navigate to the “Gift Card” button in the menu banner. Our gift cards are fully customisable and easy to share via email.
To redeem your gift card, simply type your gift card code into the text box provided at the top right-hand corner of the billing details checkout page. If you plan on using your voucher in-store, make sure to have a copy of your gift card at hand. If you are experiencing issues with this, feel free to contact our customer support personnel.
Bring your item directly to our store or contact our support department to arrange a courier pickup and delivery (Pickup and delivery will be charged for). The sharpening service takes up to 1-2 days. All knives, shears or scissors qualify for the sharpening service.